Cancellation & Refund Policy

Last updated: 13 May 2026

General

We want you to feel confident booking with Bright Births. The policies below cover change-of-mind requests and our additional guarantees. Your rights under Australian Consumer Law always apply and are not limited by these terms.

Digital course: 14-day money-back guarantee

If the digital course is not right for you, you may request a full refund within 14 days of purchase provided you have watched less than 20% of the course videos. Email jemma.mcqueen@gmail.com within that period with your purchase details. Viewing progress will be assessed using the course progress information available through our course platform. This voluntary guarantee is in addition to statutory rights, which may apply even after 14 days or after viewing more content.

Private one-to-one course: first-session guarantee

If, after your first private session, you decide the course content is not right for you, you may request a full course refund. Please email us within 48 hours after the first session and before proceeding with any further sessions. This is an additional goodwill guarantee and does not limit statutory rights.

Group workshops: cancellations before the event

If you cancel more than 14 days before the workshop, we will refund payments received less a $25 administration fee to cover booking and administration costs. For cancellations 7–14 days before, you may request a transfer to another available workshop. For cancellations less than 7 days before, change-of-mind refunds are not ordinarily offered, but transfers may be considered where possible. These arrangements do not limit any rights or remedies you may have under Australian Consumer Law.

Group workshops: after attendance

Once a group workshop has taken place, we do not offer refunds simply because a participant changes their mind. This does not affect remedies available where the service fails to meet consumer guarantees.

If Bright Births cancels or materially changes a session

If we cancel a workshop or cannot deliver a booked course, we will offer a suitable alternative or refund as required by law. We will not automatically substitute a different date without discussing it with you.

How to request a refund or transfer

Email jemma.mcqueen@gmail.com with your name, purchase or booking date, course name and request. We will respond within a reasonable time and process approved refunds to the original payment method where practicable.

Consumer guarantees

Nothing in this policy limits rights under Australian Consumer Law, including remedies for services not supplied with due care and skill, not fit for a disclosed purpose, or not provided within a reasonable time where no time was agreed.